If something isn't working the way it should, or you have a question you can't find an answer to, this page explains how to reach us and what to expect once you do.

Our support team handles the full range of player queries — account access, deposit and withdrawal questions, bonus queries, technical issues, and anything else that comes up during your time with us. The people who respond to you are authorised to take action on your account directly, so you won't be passed between departments for routine matters.

What to include when you get in touch

The single most useful thing you can do is give us enough detail to resolve your issue in one exchange. That means letting us know your registered username or the e-mail address on your account, a clear description of what happened, and — where relevant — the name of the game or the transaction reference involved. If your query is about a payment, the date and amount help us locate it straight away. The more specific you are, the less likely we are to need to come back to you with follow-up questions before we can act.

Responsible gambling requests

If you need to set a deposit limit, take a cooling-off break, or self-exclude, please tell us clearly and we will treat your request as a priority. These are not standard account queries — they sit in a separate category and are acted on as soon as they reach us. We will not try to dissuade you or suggest alternatives unless you specifically ask for them. If you are requesting self-exclusion, please state the period you want or confirm that you want it to be indefinite. Once a self-exclusion is in place, we will not send you promotional material for the duration.

When you contact us about any of the above, please use the contact channel details provided elsewhere on this page. We want to make sure your request is logged correctly and reaches the right person without delay.

One important point on security: we will never ask you for your password, your full card number, or your PIN via e-mail or chat. If you receive a message claiming to be from us that asks for any of those details, do not respond to it and let us know. Legitimate account verification, when we do need it, involves only the last few digits of a payment method or a document you upload through your secure account area — nothing more.

If your concern is more serious — for instance, you feel a decision we've made about your account is wrong and a standard query hasn't resolved it — you can raise a formal complaint. Let us know in your message that you want it treated as a complaint rather than a general query, and it will be escalated within our team accordingly. If we are unable to reach a resolution that satisfies you, we will explain the next steps available to you, including any external escalation routes open under our licence with the Anjouan Gaming Authority.

Players in the UK are fully supported and welcome to contact us through any of the channels listed on this page. Whatever brought you here, we want to help you get to a resolution.